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  • Terms & Conditions

What do I do if something goes wrong?

You can contact admin from the live chat immediately or private message us through facebook with full information of your orders. Admin will contact you immediately after received full information. 

How do I know how much to buy?

1. With shellfish including lobster and crab, allow about 0.5kg per person (either one small one or split a larger one)
2. With round fish such as cod, pollack or whiting, allow 6 to 8oz about 200g per portion of filleted fish
3. Flat fish is usually slightly less - around 5-7oz about 180g of fillet
If you cook your fish whole, allow roughly double the weight

Another way of deciding...
1. 1kg of filleted fish would give you approximately six 6oz portions or four 9oz portions
2. 1kg of whole fish will give you two or three portions, depending on the type of fish.
(For us at Fish for Thought, portions would certainly be bigger - it depends how greedy you are!)

Most fish can be filleted and will yield about 50% of the weight in fillet. However if you cook it on the bone (Turbot for example) you will get 5-10% more edible fish.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and MasterCard, as well as online banking, ATM bank transfers for most Thai banks and Cash on Delivery. For all online payments, we use the highest level of security and encryption.

 

Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

Can I order in advance?

Yes- you can order up to 10 days in advance to prepare for your upcoming event or dinner party. Please leave a note while checkout or tell LIVE CHAT Admin while ordering and insert your email address. Along with your Order number. 

Delivery Time

-  For Bangkok deliveries, place order before 11 AM to receive delivery the next day before 5 PM

-  For upcountry deliveries, place order before 11 AM to receive delivery the day after tomorrow

-  Order during weekends, delivery on Tuesday before 5 PM

Questions about products

Contact us 24/7 through 

  • LIVE CHAT: https://www.facebook.com/thammachartseafood 
  • Facebook Inbox: https://www.facebook.com/thammachartseafood
  • Line@ : @Thammachartseafood

How is the seafood packaged for delivery?

Your seafood is packed in a foam contaciner and ready to cook or freeze on delivery. All your fish will be vacuum packed or sealed in trays, all labeled with use by dates (normally 4 days) and a suggested frozen shelf life (around 6 months). Once your fish has been packaged to keep it in prime condition we place it into a lined insulated polystyrene box. The fish is surrounded with chilled gel packs to keep it cool and in perfect condition.

What if I am not home?

All Thammachart Seafood deliveries need to be signed for upon delivery. If you are not home, we will call you to receive your instructions. We take the utmost care in ensuring your delivery arrives under temperature control- your delivery will be packed with ice to ensure optimum freshness.

My order has not arrived- what do I do?

Give us a call on or email us at askus@thammachartseafood.com and we can track the truck to ensure it is on the way.

How do I know when my order is on its way?

You will receive an email notification, and our delivery messenger will call.

Can I return or refund products ?

Thammachart Seafood Retail Co., Ltd aims to provide you the best quality products. As a result, if you are not happy with our products or services, please let us know within 7 days after the day receiving according to the product return policy by sending us an email to askus@thammachartseafood.com. The refund shall be process to you in full within 15 working days.

Should you have any inquiries or refund process, please contact us at 02 714 1322 (Monday to Friday, 8:30 – 17:30 o’clock) or send us e-mail at askus@thammachartseafood.com

 

ธรรมชาติซีฟู้ด รีเทล จำกัด ตั้งใจที่จะมอบบริการการซื้อสินค้าผ่านช่องทางออนไลน์เพื่อมอบรอยยิ้มกับผู้บริโภค  ทั้งนี้หากผู้บริโภคมีความไม่พึงพอใจในบริการของเรา ทางเรายินดีรับสินค้าคืน โดยผู้บริโภคสามารถส่งสินค้าคืนให้แก่เราภายใน 7 วันทำการ โดยแจ้งความประสงค์ผ่านทางอีเมล askus@thammachartseafood.com หลังจากนั้น ทางบริษัท จะส่งคืนสินค้าภายใน 15 วันทำการ ซึ่งทางเราจะเร่งดำเนินการคืนเงินจำนวนเต็มให้โดยทันที

 

ธรรมชาติซีฟู้ด ขอการันตีว่าเราจะ เติมความสุข ให้ชีวิตเต็มคำ ในทุกการสั่งซื้อค่ะ 

 

OVERVIEW

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

TERMS & CONDITIONS

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

 

 

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. You may order products by following the instructions on our website. Prices displayed on the website are subject to change without notice. We reserve the right to decline to sell products to you and may cancel your order at any time before dispatch of the products. We do not accept responsibility for orders that are declined, delayed or not accepted due to disruptions with internet connections.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

 

 

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

 

PROHIBITED USES

In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal or state regulations, rules, laws, or local ordinances; (d) to infringe our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

 

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Thammachart Seafood Retail Co., Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Our total aggregate liability to you in connection with these Terms of Service and your purchase of products through our website is limited to the purchase price of any products purchased by you.

 

 

INDENTIFICATION

You agree to indemnify, defend and hold harmless Thammachart Seafood Retail Co., Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

 

 

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

 

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

 

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on our website.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


RETURN  & REFUND POLICY

Thammachart Seafood Retail Co., Ltd aims to provide you the best quality products. As a result, if you are not happy with our products or services, please let us know within 7 days after the day receiving according to the product return policy by sending us an email to askus@thammachartseafood.comThe refund shall be process to you in full within 15 working days.

Should you have any inquiries or refund process, please contact us at 02 714 1322 (Monday to Friday, 8:30 – 17:30 o’clock) or send us e-mail at askus@thammachartseafood.com

 

ธรรมชาติซีฟู้ด รีเทล จำกัด ตั้งใจที่จะมอบบริการการซื้อสินค้าผ่านช่องทางออนไลน์เพื่อมอบรอยยิ้มกับผู้บริโภค  ทั้งนี้หากผู้บริโภคมีความไม่พึงพอใจในบริการของเรา ทางเรายินดีรับสินค้าคืน โดยผู้บริโภคสามารถส่งสินค้าคืนให้แก่เราภายใน 7 วันทำการ โดยแจ้งความประสงค์ผ่านทางอีเมล askus@thammachartseafood.com หลังจากนั้น ทางบริษัท จะส่งคืนสินค้าภายใน 15 วันทำการ ซึ่งทางเราจะเร่งดำเนินการคืนเงินจำนวนเต็มให้โดยทันที

 

OUR PRIVACY POLICY 

Thammachart Seafood Retail Co., Ltd. has implemented measures to protect the privacy of any personal information we hold. This policy describes the way that we collect, hold and disclose personal information about individuals.

 

 

WHY DO WE COLLECT PERSONAL INFORMATION?

We collect and hold your personal information to allow us to perform our business functions. For example, we may collect your personal information to enable you to participate in a Thammachart Seafood promotion or to allow us to market our current and future products and services to you.

 

 

WHAT PERSONAL INFORMATION DO WE HOLD? 

During our business, we may collect personal information from you. The types of personal information we collect will depend on the nature of your dealings with us and may (but does not always) include your name, gender, date of birth, address, contact details as well as any information about you which you have provided to us through promotions or surveys.

 

 

WHAT IF YOU DONT PROVIDE US WITH THE PERSONAL INFORMATION WE REQUEST? 

If you don’t provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested. How do we collect personal information? We usually collect personal information directly from you such as when you:

- contact us by phone or email
- participate in a promotion or competition conducted by us
- participate in a survey conducted by us
- purchase from our website

In some circumstances, however, we may also collect your personal information from third parties, but where we do so, we will ensure that we act by relevant privacy laws. We will take reasonable steps to ensure that you are aware of the purposes for which we collect your personal information.

Telephone calls to us may be recorded for quality, training and verification purposes. Even if your call is not recorded, we may collect personal information that you provide during telephone calls. In certain instances, we may receive your personal information without asking for it from you or any third party. If so, we will check whether or not this information is reasonably necessary for the performance of our business functions and if it is, we will treat it in the same way as we treat other personal information. If it is not reasonably necessary, we will delete or de-identify such information.

 

 

HOW MIGHT WE USE YOUR PERSONAL INFORMATION?

- We may use your personal information for purposes including (but not limited to):
- Providing you with the Thammachart Seafood Retail Co., Ltd.  goods or services you request
- Promoting and marketing current and future Thammachart Seafood Retail Co., Ltd. products and services to you
- Informing you of upcoming events, special promotions and offers, discounts and other matters which we consider may be of interest to you
- Conducting research (including but not limited to client surveys) concerning Thammachart Seafood Retail Co., Ltd. current and future products or services
to improve the operation or navigation of our website
- To assist us with answering your query or addressing your complaint
- We may use recorded telephone conversations for internal training purposes

 

 

If you have a complaint about the quality of Thammachart Seafood Retail Co., Ltd. products then we may retain the recording of the telephone conversation for verification purposes. We may also disclose the recording to third parties, including professional advisors, to address the complaint or any action you may take about the complaint.

We may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time we collect that information, or for such purposes as may be required or permitted by law.

Direct marketing is when we advertise our products or promotions to you directly, as opposed to in-store or radio advertisements. We will only engage in direct marketing with you we consider you would reasonably expect us to do so. If you tell us you do not want to receive direct marketing from us, we will comply with your request.

Other than as set out above, we will not use or disclose your personal information unless we have reasonable grounds to believe you have authorised us to or we are legally required or permitted to do so.

 

 

COOKIES 

Cookies are small data files which are placed on your computer by web servers when you visit certain websites. Our website uses cookies to allow us to identify regular visitors and collect information about your usage of our website(s) (e.g. your webpage viewing preferences). Enables us to provide a better and more relevant website service to you each time you revisit specific web pages. Cookies do not collect nor store any personal information and do not personally identify users, although they do identify a user’s browser. Most browsers are set to accept cookies automatically. However, you can turn off the ‘Save Cookies’ function or set your browser so that it informs you whenever cookies are transmitted.

 

 WILL WE GIVE YOUR PERSONAL INFORMATION TO ANYONE ELSE? 

In providing you with the information, goods or services you request, we may be required to disclose your personal information to our consultants, contractors and service providers performing services including (but not limited to) promotions agencies, advertising agencies, legal and accounting services, credit reporting, mail-house, transport, prize providers and printing services.

If we provide your personal information to a third party, we require the third party to protect your personal information in the same way we do.

 

 

IS MY PERSONAL INFORMATION SECURE? 

We take reasonable steps to ensure personal information we hold about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure. No data transmission over the internet is secure. As a result, any personal information you send to us over the Internet (including via email) will be sent at your own risk.

 

 YOUR RIGHT OF ACCESS AND CORRECTION

The accuracy of your personal information is important. We take reasonable steps to ensure personal information we hold about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information we hold about you is incorrect, please contact us on 0-2714 1322 during office hours.

You have a general right to access the personal information we hold about you. You may contact us on [INSERT PHONE] during office hours to request details of your personal information. We can deny your request in some circumstances, and if we do so, we will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both our needs and your needs.

Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

 

 

CHANGES TO THIS PRIVACY POLICY 

We reserve the right to change this Privacy Policy from time to time. If we change this Privacy Policy, we will post a copy of the updated policy on this website, and your continued use of this website following that posting will constitute your acceptance of the terms of the updated policy. 

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